Welcome First-Time Candy Machine Buyers

Purchasing candy manufacturing equipment for the first time can seem complex and even a bit daunting. Don’t worry! We have carefully prepared clear, easy-to-understand guidance and thoughtful services to help you easily complete the purchase process from 0 to 1.


1

Understand Your Needs

Target customers: Small and medium-sized candy factories, entrepreneurs, OEM customers, etc.
We will help you clarify your needs through the following aspects:

Needs Analysis Points

  • What type of candy do you want to produce? (Hard candy, soft candy, filled candy, lollipops, etc.)
  • What is the estimated production volume? (Trial production, small batch, large scale)
  • Are there specific packaging requirements?
  • Are there any site, electricity, or other limitations?

Fill out our online questionnaire or contact our sales consultant directly to get a customized solution!

2

Recommend Suitable Machinery

Tailored to your needs from functionality to cost-effectiveness
Our experts will recommend the most suitable candy production line based on your requirements

Main Equipment Types

  • Cooking systems
  • Forming/cutting equipment
  • Cooling conveyor systems
  • Packaging machinery (fully automatic/semi-automatic)

All recommended equipment comes with high-resolution images, technical specifications, and operational videos for your peace of mind.

3

Pre-Sales Service & Consultation

Answer all your questions, no professional knowledge required
We provide comprehensive pre-sales support services for buyers

Service Content

  • One-on-one product consultation
  • Video explanation and demonstration
  • Factory sample machine testing support
  • Multiple solutions based on your budget

We support multiple languages including English, Chinese, Spanish, and more.

4

Order Process & Delivery Instructions

Transparent process, step-by-step operation, stress-free ordering
We provide clear guidance through the procurement process

Order Process

  • Equipment confirmation and quotation
  • Sign contract & pay deposit
  • Equipment manufacturing (typically 20-45 days)
  • Shipping arrangements & customs clearance assistance
  • After-sales support activation

We support worldwide shipping and can assist with customs declaration documents and CE/FDA certification materials.

5

Installation & Training Support

Remote or on-site, assisting you throughout the production startup
Ensure your team can quickly master equipment operation

Support Content

  • Installation video tutorials
  • Remote video assistance
  • Dispatch engineers for on-site installation (optional)
  • Operation and maintenance manuals + training materials

Guarantee your team gets up to speed quickly and operates equipment safely.

6

After-Sales Service & Guarantee

Not just a one-time transaction, but a long-term partnership
We provide comprehensive after-sales guarantee services

Guarantee Content

  • 12-month warranty period
  • Fast spare parts replenishment service
  • After-sales response within 24 hours
  • Lifetime technical support

Have questions? Contact us anytime! We promise timely, professional after-sales service.

Ready to Start Your Candy Manufacturing Journey?

Whether you’re a startup or expanding production scale, our expert team will provide you with one-stop service from consultation to after-sales, ensuring your investment gets the best return.